About me

I am a HubSpot Implementation Specialist and Solutions Architect with over five years of experience in B2B SaaS support and manufacturing industries. My expertise lies in optimising CRM systems, driving user engagement through training and support, and ensuring high data quality. I specialise in managing email campaigns, building automation, and analysing performance to support marketing and sales strategies. I focus on implementing best CRM practices, from workflow creation to dashboard management, to streamline operations and improve efficiency.

What I do

I design, implement, and manage custom HubSpot CRM solutions for clients, aligning system architecture with their sales, marketing, and customer success workflows. My work involves:

• Managing databases, pipelines, workflows, and ticketing systems
• Automating processes to simplify operations in manufacturing and sales
• Developing and analysing targeted email campaigns to enhance engagement
• Building custom dashboards and reports to provide actionable insights
• Implementing CRM best practices and providing training and support to teams
• Integrating third-party tools like Zapier, Google Workspace, and Slack with HubSpot to optimise client operations